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Privacy Policy

Last updated: April 2026

Longhill MOT Centre is committed to protecting your privacy and handling your personal information in a clear, fair, and transparent way.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, submit an enquiry, or contact us about our services. Under UK GDPR, organisations must tell people why they collect personal data, how long they keep it, who they share it with, and what rights individuals have.

Who We Are

This website is operated by Longhill MOT Centre.

For all privacy-related enquiries, please use the contact details shown on our website’s contact page. We will respond to genuine data protection enquiries as soon as reasonably possible.

What Information We Collect

We may collect and process the following personal information:

  • Your name

  • Your phone number

  • Your email address

  • Your vehicle details, where relevant to your enquiry

  • Any information you include in a contact form or message

  • Basic website usage information collected through cookies or analytics tools, where enabled

How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide information about our services

  • Arrange bookings or follow up on service-related requests

  • Manage customer communication

  • Improve the performance, usability, and security of our website

  • Maintain business records where necessary

Lawful Basis for Processing

Data protection law requires organisations to have a lawful basis for using personal information. In most cases, we process contact form and enquiry data because it is necessary for our legitimate interests in responding to enquiries and running our business efficiently, where this use is reasonable and has limited privacy impact. Legitimate interests is one of the lawful bases recognised under UK GDPR.

Where required, we may also process information:

  • to take steps at your request before providing a service;

  • to comply with a legal obligation; or

  • on the basis of consent, where consent is the appropriate lawful basis.

If consent is used for any activity, individuals must be told about their right to withdraw it.

Contact Forms and Enquiries

When you submit an enquiry through our website, we collect the information you provide so we can respond to your message and deal with your request appropriately.

Please do not send sensitive or unnecessary personal information through our contact form.

How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, manage customer relationships, maintain appropriate business records, and meet any legal, accounting, or regulatory requirements.

Where a fixed retention period is not appropriate, UK GDPR requires organisations to explain the criteria used to decide how long information is kept.

Sharing Your Information

We do not sell your personal information.

We may share your data where necessary with trusted service providers who help us operate our website or manage enquiries, provided they process personal data on our instructions and with appropriate safeguards in place.

We may also disclose information where required to comply with legal obligations or to protect our legal rights.

Cookies and Website Data

Our website may use cookies or similar technologies to support site functionality, measure performance, and improve user experience.

Where cookies are used, further information should be provided in a cookie notice or cookie banner. The ICO recommends making privacy information easy to access and presenting it clearly at the point personal data is collected, including through online forms and notices on websites.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. However, no website or online transmission can ever be guaranteed completely secure.

Your Rights

Under UK data protection law, you may have rights including:

  • the right to be informed;

  • the right of access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to object; and

  • the right to data portability, where applicable.

To make a request relating to your personal data, please use the contact details provided on the website.

Complaints

If you have concerns about how your personal information has been handled, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO). Privacy notices should explain that individuals can complain if they have concerns about how their data is used.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal obligations. Any updates will be posted on this page, and the revised version will take effect from the date shown above.

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